About the role
Salary: £14 an hour
Job Summary: The Patient Services Coordinator provides a combined front-of-house and administrative service to the Practice, acting as the first point of contact for patients and visitors while also managing the clinical and administrative correspondence, referrals and processes that support patient care. The postholder will work flexibly across reception and administrative functions as directed by the Patient Services Manager, Practice Manager/Deputy Practice Manager, according to current workload and staffing levels.
The Patient Services Coordinator is the first point of contact for patients and visitors, supporting reception and the practices administrative work. Main duties include managing appointments,Triage, registrations and records; handling calls, emails, post and digital inboxes; reviewing and routing tasks;Coding, processing referrals and prescriptions; and preparing specialist, safeguarding and chargeable-work paperwork. The role also involves keeping records accurate and confidential, supporting colleagues, maintaining a safe reception environment and completing relevant training.
The Patient Services Coordinator provides a combined front-of-house and administrative service to the Practice, acting as the first point of contact for patients and visitors while also managing the clinical and administrative correspondence, referrals and processes that support patient care. The postholder will work flexibly across reception and administrative functions as directed by the Patient Services Manager
,
Practice Manager/Deputy Practice Manager, according to current workload and staffing levels.