About the role
Pay: $21.00 to $21.00 per hour
Description
Schedule: Mon, Thu, Fri 2:30pm-11pm Sat-Sun 11pm-730am. On-Call rotation and Over-time.
Position Overview
The Patient Service Technician uses sales, service, and educational skills to ensure safe delivery, setup, and use of the equipment and provides exceptional customer service for SG Homecare in the community. This position requires extensive driving on the road.
Essential Job Functions
Delivers and sets up required equipment in the customer’s residence or healthcare facility
Educate customers in the proper use and care of respiratory and durable medical equipment.
Complies with all applicable company policies and procedures.
Develops and maintains working knowledge of:
Current Home Medical Equipment (HME) products and services offered by SG Homecare
All applicable governmental regulations
Manages his/her territory to reach service goals and delivery of equipment and oxygen, as required, in accordance with industry standards and applicable governmental regulations including US Dept of Transportation (DOT) and US Food and Drug Admin (FDA) guidelines.
Completes written patient visit reports, following setup and follow-up visits, as required.
Assists in resolving customer equipment problems.
Fulfill administrative needs and process all orders in a timely, accurate manner.
Promotes services and products to referral sources in the community, as appropriate.
Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by SG Homecare.
Assists with the implementation of quality improvement to meet company, state, and federal standards.
Maintains home oxygen systems through regularly scheduled visits to customers
Performs routine preventive maintenance and simple repairs on equipment, as required in accordance with SG Homecare policies.
Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
May be required to clean, disinfect, and assist with equipment repairs.
Ensure that the vehicle is always fueled and ready for use
Keep mileage records and repair records up-to-date
Ensures all serialized equipment is properly delivered and tracked for inventory control purposes
Other duties as assigned
Must participate in mandatory on-call and call-back program to respond to emergencies
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Requirements
Minimum Qualifications
Possesses high school diploma or equivalent
Previous experience or successful completion of training for home medical equipment preferred (not necessary)
A valid driver’s license in good standing and at least one year of driving experience to perform the job safely
Excellent navigation skills and proficiency in using navigation applications to determine the best route
Time management and organizational skills to keep track of deliveries and stay on schedule
Exceptional communication skills and interact professionally with clients
Physical stamina and good upper body strength to lift heavy equipment, packages and objects, as well as be able to load and unload them from their vehicle
Must be punctual and dependable to arrive at destination on time
Ability to read maps, research, and plan for traffic, construction, and weather delays
Must be able to travel by plane and automobile (if necessary).
Must be available to work evenings, weekends, and holidays if needed