About the role
Salary: £33169.00 to £38688.00
We
are looking for someone who can turn patient complaints as feedback into
action, identify opportunities for improvement, influence change across the
organisation and help shape the future of patient experience within an
innovative, forward-thinking primary care organisation.
What You'll Be Doing
1.
Job Role & Purpose
The objective of this role is to ensure Sutton
Coldfield Group Practice (SCGP) maintains continuous CQC readiness, effective
governance and compliance systems, robust complaints management processes and
meaningful patient engagement. The post holder will lead governance and quality
improvement initiatives, coordinate patient feedback and complaints management,
and develop an annual programme of patient education and information events
across SCGP.