About the role
Who we are
The Castro Animal Hospital is Hiring a Client Service Representative!
Position Details
Role: Client Service Representative
Status: Full-Time
Salary
$25.00–$27.00/hr, based on experience and skill level
Schedule
Four 10-hour shifts per week, including Saturdays
Experience
One year of veterinary client service experience preferred but not required
Benefits Highlights
Financial Rewards that Grow with You
Competitive pay, 401(k) matching, tuition support, and referral bonuses
Wellness & Peace of Mind
Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
Professional Growth & Recognition
Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
Lifestyle Perks You’ll Appreciate
Six paid holidays, an Employee Assistance Program, and an employee discount program
Looking for a client service role where you can grow your career while helping shape the experience of a modern veterinary hospital?
The Castro Animal Hospital is a fast-paced, community-focused veterinary hospital in San Francisco’s vibrant Castro neighborhood. With high demand for quality pet care, our dedicated team provides expert treatment, compassionate service, and a welcoming environment for every pet and family we see.
As a Client Service Representative, you’ll be one of the first people clients speak with and one of the last they see before leaving. You won’t simply answer phones or process payments. You’ll help clients understand what comes next, keep communication flowing between families and the medical team, and create a calmer experience during moments that can feel stressful or uncertain.
Why You’ll Love It Here
A four-day workweek.
Consistent 10-hour shifts give you more time away from the hospital and real work-life balance.
A clear path to grow.
As a Client Service Representative, you can lead initiatives, support training, and help shape our client service standards, with the potential to advance into a supervisory role.
A modern hospital.
Work in a modern veterinary hospital with a collaborative team committed to exceptional care.
Your ideas matter.
We value initiative and welcome your input on improving client service and hospital operations.
Training and support.
We provide training and professional development to help you build confidence and skills.
A great location.
Work in the heart of one of San Francisco’s most energetic neighborhoods.
What You’ll Do
- Welcome clients and their pets with warmth, professionalism, and compassion
- Serve as a primary point of contact in person and by phone, answering calls and client questions
- Recognize routine concerns and situations that may need urgent attention, and escalate appropriately
- Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
- Check clients and patients in and out
- Prepare invoices, explain charges clearly, and process payments accurately
- Enter and maintain accurate client, patient, financial, and medical records
- Coordinate information between clients and the medical team, documenting communications thoroughly
- Communicate hospital policies, services, and next steps, and help manage expectations during busy times
- Provide compassionate support to families whose pets need care
- Maintain the confidentiality of client and patient information
- Support daily hospital flow, administrative tasks, and a positive, efficient workplace
What You’ll Bring
- One year of veterinary client service experience preferred but not required
- Customer service, reception, healthcare, or hospitality experience is helpful
- Excellent phone and in-person communication skills
- Strong organization, time management, and attention to detail, with accurate data entry
- Confidence juggling multiple calls, appointments, and competing priorities
- The ability to stay calm and organized in a fast-paced environment
- Comfort discussing invoices, services, and hospital policies with clients
- Compassion for families and an understanding of the stress they may feel
- A self-motivated, collaborative attitude and willingness to take initiative
- Leadership potential and an interest in continued professional growth
- Availability to work Saturdays as part of the regular schedule
- Ability to stand or sit for extended periods
Benefits You Can’t Beat
Financial Benefits
A flexible approach to compensation that reflects your skill set and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program
Referral bonus program
Wellness Benefits
- Health insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free or discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Join Our Team!
If you’re a self-motivated, enthusiastic Client Service Representative who wants to grow your career while helping a modern veterinary hospital deliver exceptional care, we’d love to meet you. Your communication skills, initiative, and commitment to outstanding service can make a real difference here.
Apply today and join the team at The Castro Animal Hospital!
Diversity, equity, and inclusion are core values of The Castro Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.