About the role
Who we are
Raritan Animal Hospital is Hiring a Veterinary Customer Service Representative!
Position Details
Role: Veterinary Customer Service Representative
Status: Full-Time
Salary
$19.00–$22.00/hr
Schedule
5-day work week; Saturday availability a must
Experience
Veterinary or customer service experience preferred
Benefits Highlights
Financial Rewards that Grow with You
Competitive pay, 401(k) matching, tuition support, and referral bonuses
Wellness & Peace of Mind
Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
Professional Growth & Recognition
Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
Lifestyle Perks You’ll Appreciate
Six paid holidays, an Employee Assistance Program, and an employee discount program
Do you bring warmth to every conversation, love helping people and their pets, and stay calm when emotions run high?
For more than 90 years, Raritan Animal Hospital has served our community with top-tier veterinary medicine and heartfelt care for every pet that walks through our doors. As an AAHA-accredited, Fear Free hospital, we hold ourselves to the highest standards, and that starts the moment a client walks in or calls.
Our front desk team is the face of our hospital, and we’re looking for a Veterinary Customer Service Representative who brings warmth, professionalism, and a love for animals to every interaction. You’ll be the first point of contact for our clients, both over the phone and in person, and the steady, caring presence that helps them feel supported.
Why You’ll Love It Here
A hospital with deep roots.
Join a practice that has cared for pets and families in our community for more than 90 years.
High standards of care.
We’re AAHA-accredited and Fear Free, so you’ll be part of a team that takes pride in doing things right.
Work that matters.
As a Veterinary Customer Service Representative, you’ll make a meaningful difference in the lives of pets and their people every day.
Flexible scheduling.
A full-time role with the flexibility to support your life outside work.
Room to grow.
Opportunities for continued learning and professional growth.
A supportive, inclusive team.
Compassionate colleagues who work together and have each other’s backs.
What You’ll Do
- Greet clients and their pets with a friendly, compassionate attitude
- Answer multi-line phones and schedule appointments efficiently
- Process invoices and payments accurately, including for euthanasia consultations
- Communicate clearly and with care during emotionally sensitive moments
- Maintain accurate client and patient records
- Keep the front desk and reception areas organized and welcoming
- Collaborate with the medical team to create a seamless client experience
- Support the team with general administrative and clerical tasks
What You’ll Bring
- Strong communication and interpersonal skills
- A professional, compassionate demeanor, especially in sensitive situations
- Ability to multitask and stay organized in a fast-paced environment
- Comfort with computers and veterinary practice management software
- Previous experience in a veterinary setting preferred
- A hospitality or customer service background is highly beneficial
- A genuine love for animals and the people who care for them
Availability to work Saturdays
Ability to stand or sit for extended periods
Benefits You Can’t Beat
Financial Benefits
A flexible approach to compensation that reflects your skill set and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program
Referral bonus program
Wellness Benefits
- Health insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free or discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Join Our Team!
If you’re a natural people person who wants to be the welcoming first impression for pets and families, we’d love to meet you. Come be the Veterinary Customer Service Representative who helps every client feel cared for at Raritan Animal Hospital.
Apply today and join the team at Raritan Animal Hospital!
Diversity, equity, and inclusion are core values of Raritan Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.