About the role
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Regular or Temporary:
Temporary
Language Fluency:
English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. As a result of listening to our employees, CRC Benefits earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.
The Benefits Support Specialist is the operational link between brokers and carriers for new and renewing group health and benefits cases. Working closely with Sales, New Business Analysts, and carrier partners, you will build censuses, run final quotes, install cases with carriers, and track cases from receipt through carrier approvals so brokers receive accurate, timely confirmation and no case falls through the cracks.
This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.
Required Responsibilities:
Monitors receipt of new and renewing cases
Handles logging all cases in/out of internal systems; including, but not limited to Salesforce
Handles data entry of new business and renewals in the carrier system
Confirms Agent/Agency appointments on new cases
Sends out any necessary appointments to Agent/Agency and follows up through completion
Follows up with carrier to obtain carrier approval and policy number; communication of approved policy to the broker
Assists in generation of carrier quotes
Handles COBRA
Maintains the standard operating procedures (SOPs) for censuses and installations
Supports special projects and performs other duties as assigned
Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs
Required Qualifications:
A minimum of 2 years related administrative experience
Proficiency in Microsoft Office, especially Excel
Working knowledge of Salesforce
Good understanding of group insurance and carrier procedures
Knowledge of insurance sales submission requirements
Clear written and verbal communication with internal teams, agents, brokers, and carrier representatives
Strong attention to detail and ability to read, comprehend, and interpret enrollment, carrier, and other job-related documents
Strong organizational and follow-up skills; ability to manage multiple cases and deadlines simultaneously
Type a minimum of 30 words per minute
Develop and maintain good relationships at all levels within the company and with agents, brokers, and/or carrier representatives
Ability to build and maintain productive relationships at all levels and contribute to a positive team environment
The hourly base salary for this position is $22.00 - $23.00.
General Description of Available Benefits for Eligible Employees of CRC Group:
At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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