About the role
Salary: £25760.00 to £27476.00
Exciting Opportunity: Bereavement Services & Eye Donation Scheme Officer Are you a compassionate, organised, and highly motivated individual looking to make a meaningful difference to patients' families during some of the most difficult moments of their lives? We have a unique opportunity to join our team in a rewarding role that combines the important work of the Bereavement Services and the newly implemented Eye Donation Scheme (EDS) .
This varied and impactful position focuses on two key areas:
Bereavement Services
You will provide a professional, sensitive, and high-quality service to relatives and friends of deceased patients, supporting them through the bereavement process while ensuring all legal documentation is completed accurately and promptly.
Eye Donation Scheme (EDS)
Working closely with the Senior Bereavement Services Officer, you will support the Trust's Eye Donation Scheme, contributing to audit projects, referral processes, and data management that help facilitate eye donation and support life-changing transplant services. We are seeking someone who is:
Empathetic, professional, and resilient when supporting bereaved families.
Highly organised with excellent attention to detail.
Confident communicating with a wide range of healthcare professionals and external agencies.
Able to manage sensitive and confidential information responsibly.
Comfortable working independently while contributing positively to a team environment.
Passionate about delivering outstanding patient and family-focused services.
Key Responsibilities
Working in partnership with the Senior Bereavement Services Officer, you will:
- Offer compassionate guidance to bereaved relatives and other appropriate persons regarding death registration procedures and any involvement of the Coroner.
- Ensure families receive the information and contact details they need for ongoing support and enquiries.
Liaise effectively with a wide range of internal and external stakeholders, including:
Coroner's Office
Register Office
Funeral Directors
Medical Examiners and Medical Examiner Officers
Mortuary and ward teams
Hospital Chaplains
Religious, humanist and secular representatives
Pathologists and medical staff
Local authorities and cremation services
General Practitioners
Department for Work and Pensions
- NHS Blood and Transplant and other relevant organisations
- Prepare Eye Donation Scheme referral templates using information obtained from Medical Examiner proformas.
- Seek clarification and additional information from relevant teams to ensure accurate referrals.
- Work closely with NHS Blood and Transplant (NHSBT) to obtain key information, including Organ Donation Register details.
- Maintain and update Bereavement Services databases, ensuring all information is accurate, complete, and compliant with data governance requirements.
- Support Eye Donation Scheme audit projects and contribute to service improvement initiatives.