About the role

We are seeking a compassionate and detail-oriented Phone Operator to manage high volumes of incoming calls in a medical setting. We're looking for a proactive, self-sufficient individual who takes initiative and thrives in a fast-paced environment without needing constant oversight. This role is essential in ensuring patients, families, and healthcare providers receive timely and accurate information. The ideal candidate will have excellent communication skills, a calm demeanor, and a strong understanding of medical office procedures.
Key Responsibilities: Answer and triage incoming calls from patients, providers, and other healthcare professionals.
Schedule, confirm, and cancel patient appointments using electronic health record (EHR) systems.
Provide general information about the facility, services, and policies.
Route calls to appropriate departments or personnel, including urgent or emergency calls.
Take accurate messages and ensure timely follow-up.
Verify patient information and update records as needed.
Maintain confidentiality in accordance with HIPAA and organizational policies.
Assist with administrative tasks such as faxing, scanning, and data entry.

Qualifications: High school diploma or equivalent; additional training in medical terminology or healthcare administration is a plus.
Previous experience in a healthcare or medical office setting preferred.
Proficient in using multi-line phone systems and EHR software (e.g., Epic, Cerner, Athena).
Strong communication, organizational, and multitasking skills.
Ability to remain calm and professional in high-pressure situations.
Knowledge of HIPAA regulations and patient privacy standards.
Working Conditions: Fast-paced medical office or hospital environment.
May require long periods of sitting and headset use.

Phone Operator