About the role
Pay: $16.12 to $20.15 per hour
Description
POSITION SUMMARY:
The Manager on Duty, also referred to as MOD, is focused on welcoming members, volunteers, and staff throughout the facility, connecting people, supporting members toward their goals, and inviting individuals to get more involved with the YMCA. The MOD is also responsible for the building operations in safety, conduct, and age appropriateness during designated hours.
This position requires Saturdays from 6:45 a.m. to 11:00 a.m. and Sundays from 11:45 a.m. to 4:00 p.m.
ESSENTIAL FUNCTIONS:
Manage and document incidents, handle key issues, and capture items for follow through in the facility
Model our member engagement and service principles; remind staff of our cause and celebrate their role in fulfilling it while providing outstanding member service
Report branch activities and member success stories to leadership
Provide support to members and program participants
Tours prospective members and invite them to join
Maintains all areas in clean, presentable fashion
Ensures equipment is clean and safe
Enforces safety standards and policies
Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association.
COMPENSATION
$16.12 - $20.15 ; Part Time; Non-Exempt (up to 25 hrs/week)
BENEFITS
Free YMCA Individual Membership
– Enjoy full access to facilities.
Retirement Savings
– 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
Paid Sick Time
– Earn paid sick leave so you can focus on feeling your best when it matters most.
Professional Growth
– Access to ongoing training, development programs, and career advancement opportunities.
Employee Assistance Program (EAP)
– Free, confidential resources and counseling for you and your family.
Requirements
QUALIFICATIONS:
One-year certificate from college or technical school; three to six month’s customer service, security, or supervision experience; or equivalent combination of education, training, and experience required. Ability to interact with people of all ethnic backgrounds, ages and lifestyles. Ability to consistently enforce YMCA policies. Must be 18 years of age or older. Working knowledge of a computers and experience with a variety of software applications. YMCA experience preferred.
CERTIFICATES, LICENSES, REGISTRATION
Blood Borne Pathogen training
Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
First Aid Certification required within the first 60 days
AED-Oxygen Certification required within the first 60 days
State of Michigan criminal background clearance (ICHAT)
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL:
0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.