About the role
Description
Innovation At Work, Inc. is seeking reliable and customer-focused
Telephone Operators
to support communications operations at a federal medical facility. Operators will provide professional telephone services by answering incoming calls, routing calls to appropriate departments, and assisting callers with general information.
This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a professional and courteous demeanor.
Key Responsibilities include:
Answer incoming telephone calls in a timely and professional manner
Route calls to the appropriate hospital departments or personnel
Provide general information to callers regarding hospital services and locations
Assist with paging and emergency communications when required
Maintain accurate communication logs and records
Respond calmly and effectively during high call volume periods
Provide courteous and helpful assistance to patients, visitors, and hospital staff
Follow established communication procedures and privacy guidelines
Requirements
High school diploma or equivalent required
Previous experience in
- customer service, call center operations, or telecommunications preferred
- Strong verbal communication skills and clear speaking voice
- Ability to handle multiple calls and prioritize tasks efficiently
- Ability to remain calm and professional during busy or stressful situations
- Strong attention to detail and organizational skills
Basic computer skills
- Ability to work flexible schedules including evenings, weekends, and holidays
- Ability to complete required training and comply with facility policies