About the role
Salary: £12.71 an hour
We are looking for an empathetic, resilient and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice, and care of our patients.
Managing and triaging all patient queries both over the phone, online and on our busy front desk
Liaising with other healthcare/social care departments with regards to our patients
Utilising our clinical systems to keep accurate medical records for our patients
Actioning requests from our clinical team to support patient care
Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
Dealing directly with patient and all other visitor queries on the front reception desk
Using PACO our online consultation tool to triage patients and book the appropriate appointment for them
Monitoring and replying to all enquiries sent to the Practice email
Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results
Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
Effectively utilising the various practice clinical systems
This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed