About the role
Description Universal Banker is a key frontline role responsible for providing comprehensive banking services to both consumer and commercial customers . This position combines teller transactions with relationship-based sales and service, delivering seamless customer experience across all service channels. The Universal Banker engages customers in meaningful financial conversations, identifies needs, and recommends appropriate bank products and solutions to support financial success. This role also ensures accurate transaction processing while maintaining compliance with bank policies and regulatory requirements. Requirements
Key Responsibilities
Customer Service & Relationship Management
Deliver exceptional service to both consumer and commercial clients in person and via phone.
Build and deepen customer relationships by understanding financial needs and goals.
Conduct needs-based conversations and provide tailored banking solutions.
Resolve customer issues promptly and escalate complex concerns as appropriate.
Transactional & Operational Support
Process deposits, withdrawals, payments, and other teller transactions accurately.
Balance cash drawer and maintain accurate transaction records.
Support both routine and complex transactions for consumer and business clients.
Teamwork & Branch Support
Collaborate with team members to achieve financial center goals.
Support branch operations including opening/closing duties and dual control procedures (e.g., night drop).
Contribute to a positive, customer-focused team environment.
Qualifications
Education & Experience
High school diploma or equivalent required
Prior banking, retail, or customer service experience preferred
Experience working with both consumer and small business clients is a plus
Knowledge, Skills & Abilities
Knowledge of consumer and commercial banking products and services
Cash handling and transactional accuracy experience
Strong sales,communication, and problem-solving skills
Ability to multi-task in a fast-paced environment
Proficient in banking systems and digital tools
High level of integrity and attention to detail
Success Measures
Achievement of individual and branch sales goals
Customer satisfaction and retention
Accuracy of transactions and operational compliance
Growth in consumer and commercial relationships
Active participation in team and branch performance initiatives