About the role
This position creates an entertainment environment for all guests. Provide courteous, friendly, and prompt service in dealing table games.
- Upbeat interactions with all guests and team members.
- Proactive in anticipating guest needs.
- Dealers must be motivated in familiarizing themselves with all guests’ names.
- Must possess money handling skill in providing chips for guests.
- Memorize rules of play, procedures and pay tables.
- Basic knowledge of other games and services offered at property.
- Routinely strives to build and achieve customer satisfaction.
- Exercises appropriate discretion in communications with customers.
- Remains acutely aware of attempts to cheat and can identify unusual guest behavior, alerting a Table Games Supervisor, Assistant Manager, or Table Games Manager.
- Acts as a role model and present oneself as a credit to Harrah’s Resort Southern California and encourage others to do the same.
- Completes all compliance training and adheres to regulatory, departmental, and company policies.
- Remains knowledgeable on property amenities and can provide suggestions or answer guests’ questions.
- High school diploma preferred.
- At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
- Must possess strong money handling and documentation skills.
- Must meet Harrah’s Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection.
- Knowledge of casino policies, procedures, and regulations pertaining to the Table Games.
- Must be able to work with touch screens and enter data.
- Must be able to get along with co-workers and work as a team across departments and level of management.
- Must present a well-groomed appearance.
ADDITIONAL REQUIREMENTS
- Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
- Must be able to bend, crouch, kneel, twist, lift and work at a desk.
- Must be able to stand while working for up to 2 hours at a time.
- Responds to visual and aural cues.
- Must be able to read, write, speak, and understand English.
- Must be able to acknowledge, greet, and converse in English with customers.
- Must be able to lift, pull, push, or carry up to 40 pounds.
- Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.
- When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.
Pay: $12.50 per hour plus tokes
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.