About the role
Salary: Negotiable
Location: Hartlepool (across all McKenzie Group Practice sites)
Provide a professional, courteous first point of contact for patients in person, by telephone, and online.
Book and manage patient appointments, including home visits and interpreter services.
Process prescription requests and patient registrations.
Use the SystmOne clinical system (training provided) to manage patient records accurately and confidentially.
Support clinicians with administrative tasks, including scanning and filing.
Manage general reception duties, such as sorting post, maintaining supplies, and keeping work areas tidy.
Recognise urgent or emergency situations and take appropriate action.
Signpost patients to the most appropriate services in line with practice protocols.
Additional Information
JOB TITLE - Receptionist/Administration Clerk