About the role
Salary: £24,929.44 a year
The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emoti
This role involves acting as the first point of contact for patients calling NHS 111, assessing their needs using NHS Pathways, and directing them to appropriate care. It requires managing challenging conversations with empathy, multitasking with accuracy, and maintaining high standards of care. The role demands calmness under pressure, excellent communication skills, and a genuine desire to help people. You do not need previous healthcare experience, but must be reliable, tech-savvy, and able to work a 24/7 rota. Training is comprehensive, and there's ongoing support and development.
Package Description: The Role