About the role
Salary: £24,929.44 a year
The Role Be the calm voice people turn to when they need help most. Every day, thousands of people contact NHS 111 looking for advice, reassurance and urgent support. As an IC24 Health Advisor, you'll often be their first point of contact. Through calm conversations, careful listening and guided assessment pathways, you'll assess patients needs and help them access the right care, from the right service, at the right time. No two calls are the same. You could be reassuring a parent worried about their child's earache, supporting someone with a minor illness, those in mental health crises or helping a caller whose symptoms require an emergency ambulance response. Whatever the situation, you'll balance compassion with professionalism while making safe decisions in a fast-paced environment. This isn't just a customer service role. It's a role with real responsibility, purpose and the opportunity to make a genuine difference to people's lives every single day. The work can be relentless and emotionally demanding, but you'll never be expected to do it alone. With comprehensive training, ongoing coaching and the support of experienced colleagues and clinicians, we'll help you build the skills and confidence to succeed. To learn more about a day in the life of a Health Advisor click here to watch our video. 100% office attendance required What you'll be doing Being the first point of contact for patients Answer NHS 111 calls, listen carefully to patients' concerns and gather the information needed to understand their needs.
This role as an NHS 111 Health Advisor involves serving as the first point of contact for patients seeking medical advice, reassurance, or urgent support. The responsibilities include answering NHS 111 calls, listening to patients' concerns, assessing their needs using NHS Pathways, and directing them to appropriate care. The role requires effective communication, the ability to stay calm under pressure, and a genuine desire to help people. While healthcare experience isn't necessary, the job emphasizes the importance of empathy, professionalism, multitasking, and using multiple IT systems accurately in a fast-paced environment. Comprehensive training and ongoing coaching are provided to help build the required skills and confidence, but new advisors should be prepared for the intensity and volume of calls as well as the emotional impact. Full-time and part-time options are available, and working hours include night, weekend, and holiday shifts, which offer pay enhancements.
Package Description: The Role