About the role
Salary: £25760.00 to £27476.00
We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help those most in need. You will work as part of a close-knit team of people who have a passion for helping those in crisis, where no two days are the same. You don't need any medical knowledge, and full training in managing calls and use of our systems will be provided.
As a Health Advisor for the ambulance service you will be the first point of contact with patients, healthcare professionals and other callers. Working within Operations Centre's located at
HQ - Newcastle, Hebburn and Wynyard
you will use NHS pathways to record patients demographics and clinical information to assess their condition to ensure they are directed to the most appropriate healthcare professional or service.
Please ensure you take a look at the job description attached for full details of duties and responsibilities