About the role
Salary: £13.45 an hour
Hours for this post are 18 hours per week working Monday 8:00am -13:00pm, Wednesday 08:00am-12:00pm,Thursday 8:00am-13:00pm, Friday 8:00am-12:00pm
Receiving patients attending for appointments with members of practice team
Handing completed repeat prescriptions to patients and checking names and addresses
Be able to cover all other reception duties as necessary
Process immediate (and emergency) appointment requests and requests for future appointments from patients by telephone and in person
Deal with requests for home visits
Answer telephone and deal with all queries resulting from that call.
Navigating patients to the most appropriate clinician and care required.
Advising patients of the relevant charges for private services, accepting all types of payments and issuing receipts where necessary.
Delivering assistance to clinicial staff when needed i.e. chaperoning (after revelant training).
Dealing with first hand verbal complaints, if not resolved then directed to the complaints team
Have working knowledge of telephone system, during and after hours.
Key Responsibilities Administration