About the role
Overview
About Us
Superior Comfort is a trusted HVAC, Plumbing, and Electrical home service company serving Rhode Island and Southeastern Massachusetts. We pride ourselves on delivering high-quality solutions with integrity, professionalism, and care. Our team is committed to continuous improvement, customer satisfaction, and employee growth.
The Opportunity: We’re looking for a highly organized and motivated
Dispatcher
to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.
What You’ll Do
- Schedule and dispatch technicians for residential service calls and installations
- Prioritize jobs based on urgency, technician availability, and geographic location
- Communicate clearly with customers regarding appointment confirmations, updates, and expectations
- Coordinate emergency responses and resource allocation
- Track technician progress and adjust scheduling in real-time as needed
- Maintain detailed records of service calls and field activities
What We’re Looking For
- Prior experience in dispatching, scheduling, or a related administrative role
- Strong communication and customer service skills
- Ability to multitask and remain calm in a fast-paced environment
- Familiarity with dispatching software; ServiceTitan experience is a big plus
- Detail-oriented and adept at managing logistics and timelines
- A team player who thrives in a collaborative setting
What We Offer
401(k) with company match
Health, dental, and vision insurance
Short- and long-term disability coverage
Life insurance
Paid holidays and generous PTO
Employee discounts on services
Referral bonus programs
Supportive team environment with growth opportunities
Compensation
- $22-30 per hour
- Superior Comfort is an equal opportunity employer . We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Pre-employment background check and drug screening may apply, subject to local laws.