About the role
Overview
About Us
Superior Comfort
Inc.
has been serving Rhode Island and Southern Massachusetts since 2005, providing trusted heating, cooling, plumbing, and electrical services. What started as a small family business has grown into a team of over 50 professionals dedicated to delivering exceptional service, reliable solutions, and long-term comfort for our customers. We combine the stability of a growing company with the supportive culture of a close-knit team.
Job Responsibilities
Drain Cleaning & Clearing
- Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems.
Sewer Line Diagnostics
- Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects.
Troubleshooting & Problem Solving
- Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow.
Preventative Maintenance Services
- Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues.
Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor.
Cost Estimates & Recommendations
- Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans.
Service Titan Documentation
- Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions.
Equipment Care & Safety
- Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards.
Customer Service Excellence
- Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish.
Qualifications
Experience
- 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role.
Technical Skills
- Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools.
Service Software
- Experience with Service Titan or similar field‑service software preferred.
Communication Skills
- Strong ability to communicate clearly with customers and team members.
Attention to Detail
- Ability to accurately diagnose issues and perform work that meets safety and code standards.
Customer‑Focused Mindset
- Commitment to delivering high‑quality service with professionalism and a positive attitude.
Driver’s License
- Valid driver’s license with a clean driving record.
Benefits
Medical, Prescription, Dental & Vision Insurance
- Comprehensive coverage with minimal out‑of‑pocket costs.
Disability & Term Life Insurance
- Added financial protection for you and your family.
Matching 401(K) Program
- Competitive retirement savings plan.
Ongoing Training & Development
- Opportunities to expand your drain‑cleaning and diagnostic skills.
Paid Holidays & PTO
- Generous paid time off to support work‑life balance.
Additional Information
Pre-employment background check and drug screening may apply, subject to local laws. Superior Comfort Inc. is an equal-opportunity employer and values diversity in the workplace.
Apply Today
Join Superior Comfort Inc. and be part of a team where your plumbing expertise, dedication, and growth are rewarded. Help us continue our mission of delivering comfort, quality, and care to Rhode Island homes and families!