About the role
Salary: £13.09 an hour
Symphony Healthcare Services are looking for a Patient Services Advisor to join the team at Warwick House Medical Centre, Taunton.
You will also be required to:
- Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team
- Processing patient referrals and summarising consultation notes
- Record visit requests and alert duty doctor according to practice policy
- Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information
Handle specimen samples from patients appropriately
Open up/lock Practice premises and maintain security in accordance with Practice protocols
Ensure telephone system has been transferred correctly to out of hours message
General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
Deal with and respond to post and general emails in a timely manner and email urgent requests to hospital
To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints
Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive
Complete new patient registration process as requested and with appropriate training
Acting as a chaperone (once relevant training has been completed) at practice
Assist in contacting patients who fall in to the various Target areas as requested
Advise patients of relevant charges for private services and accept payments/issue receipts
Clear and re-stock consulting rooms if required (including stationary and prescription paperwork)
Keep all areas of the building, noticeboards and leaflet dispensers tidy
Attend ancillary and other staff meetings and training courses as required
Participate in an annual appraisal
To assist with the provision of cover for colleagues absences (leave and sickness absences)
To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead
Offer general support to the practice and project a positive and friendly image to patients and other visitors
To assist with any other duties that may be required to ensure the smooth running of the practice
Liaise with patients and pharmacies regarding prescription queries and requests as required