About the role
Who we are
Winsted Hospital for Animals is Hiring a Veterinary Receptionist!
Position Details
Role: Veterinary Receptionist
Status: Full-time
Salary
Negotiable and based on experience
Schedule
4- or 5-day workweeks. Rotating Saturdays.
Benefits Highlights
Financial Rewards that Grow with You
Competitive pay, 401(k) matching, tuition support, and referral bonuses
Wellness & Peace of Mind
Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
Professional Growth & Recognition
Quarterly team bonuses, professional development opportunities, continuing education allowance, and career development support
Lifestyle Perks You’ll Appreciate
Six paid holidays, an Employee Assistance Program, and an employee discount program
Winsted Hospital for Animals (WHFA) is seeking a friendly, organized, and customer-focused Veterinary Receptionist to join our team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about helping pets and their families receive exceptional care.
At WHFA, we are committed to providing compassionate veterinary care and an outstanding client experience. Our reception team plays a critical role in creating a welcoming, efficient, and supportive environment for both clients and patients. From the first phone call to the final checkout, you’ll help ensure every client feels heard, informed, and confident in the care their pet receives.
Why Our Veterinary Receptionists Love Winsted Hospital for Animals
- A collaborative and compassionate team dedicated to exceptional care and service
- A role where your work directly shapes the client experience
- Opportunities to strengthen your veterinary knowledge and professional skills
- Professional development and continuing education opportunities
- A team that recognizes the important role reception plays in successful patient care
- A supportive environment where employees are appreciated and empowered to succeed
What Our Veterinary Receptionists Do
- Welcome clients and their pets with warmth, professionalism, and compassion
- Answer incoming phone calls and respond to client questions and requests
- Schedule, confirm, and coordinate appointments
- Assist clients and patients with the check-in and check-out process
- Process payments accurately and efficiently
- Maintain accurate and up-to-date client and patient records
- Manage prescription refill requests according to hospital protocols
- Relay messages and client concerns to veterinarians and medical team members
- Provide clients with accurate information regarding hospital services, policies, and procedures
- Coordinate communication between clients and the medical team
- Support daily hospital operations and help maintain an efficient workflow
- Maintain a clean, organized, and welcoming reception area
- Provide exceptional customer service during both routine and emotionally challenging situations
What Our Veterinary Receptionists Bring
- Previous veterinary reception, medical reception, or customer service experience is preferred
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Attention to detail and strong organizational abilities
- Ability to multitask and manage priorities in a busy environment
- Comfort using computers and willingness to learn veterinary software systems
- Ability to remain calm, professional, and compassionate in challenging situations
- A dependable, professional, and team-oriented approach
- A positive attitude and strong work ethic
- A genuine passion for helping pets and the people who love them
Benefits You Can’t Beat
Financial Benefits
A flexible approach to compensation that reflects your skill set and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
- Health insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Join Our Team!
At Winsted Hospital for Animals, our reception team is an essential part of everything we do. You’ll be the welcoming voice on the phone, the friendly face at the front desk, and an important connection between our clients and medical team. If you’re looking for an opportunity to make a difference while working with a dedicated and compassionate team, we would love to hear from you.
Join Winsted Hospital for Animals and help us create an exceptional experience for every pet and pet owner who walks through our doors. Apply today!
Diversity, equity, and inclusion are core values at Winsted Hospital for Animals and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.