About the role
Salary: £12.92 an hour
We are looking to appoint a receptionist to join our busy GP practice
based over two sites, who will be the first point of contact for patients and
visitors as well as carrying out general office management tasks.
To have a thorough knowledge of all practice procedures.
Computer data entry, processing and recording information in accordance with practice procedures.
Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning.
Cover sickness/annual leave and work reasonable overtime when required.
Receiving patients, consulting with members of the practice team.
Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
Be able to cover all reception positions as necessary.
Taking messages and passing on information.
Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail.
Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
Receiving patients, consulting with members of the practice team.
Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
Be able to cover all reception positions as necessary.
Taking messages and passing on information.
Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
Filing and retrieving paperwork.
Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
Scanning clinical correspondence onto SystmOne.