About the role
Pay: $20.00 to $20.00 per hour
Description
Guest Service Agents | Skaneateles Fields Resort & Spa
Be part of something extraordinary in the heart of New York’s Finger Lakes. Our 89-room Curio Collection by Hilton™ resort offers scenic escapes, curated amenities, and year-round experiences just minutes from Skaneateles Lake.
Skaneateles Fields Resort & Spa, part of the Curio Collection by Hilton™, is currently hiring for a full-time Guest Service Agent.
Become part of our team and enjoy:
Health, Dental, Vision & Life Insurance (for full-time associates)
Paid Time Off (for full-time associates)
Paid Sick Time
401(k) with Employer Matching
GO Hilton Team Member Travel Discounts
A beautiful, supportive work environment
Responsibilities:
Greet and welcome guests with professionalism and hospitality upon arrival
Provide information about the hotel, room features, spa, dining, and amenities
Process all incoming and outgoing reservations and cancellation requests efficiently
Handle in-house guest needs such as reservation modifications, extensions, late check-outs, and rebooking’s
Make, modify, and cancel reservations via phone, online, or in person
Maintain accurate and up-to-date guest records, including billing, payments, and charges
Respond to guest inquiries and requests in a timely, helpful manner
Maintain daily logs, checklists, and front desk reports
Stay knowledgeable about hotel services, special packages, promotions, and local attractions
Qualifications:
Must have open availability including days, evenings, weekends, and holidays
Experience with PEP preferred
Strong communication and organizational skills
Ability to multitask and remain calm under pressure
A natural problem-solver with a service-first attitude
Previous front desk, reservations, or hospitality experience preferred