About the role
Pay: $17.00 to $19.00 per hour
Description SPA FRONT DESK RECEPTIONIST| TAILWATER LODGE
Set on the scenic banks of the Salmon River, Tailwater Lodge, part of the Tapestry Collection by Hilton™, offers the perfect blend of outdoor adventure and tranquil relaxation. From Orvis-endorsed fishing and shooting sports to our indoor pool, hot tub, and full-service spa, there’s something for everyone.
Tailwater Lodge Altmar, Tapestry Collection by Hilton is currently hiring a
Part-Time
Spa Front Desk Receptionist.
This position offers approximately 10–20 hours per week (weekdays and weekends).
Job Duties: (include, but not limited to)
Warmly greet and assist guests with check-in, billing and check-out process
Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
Explain specific spa treatments and services and advise guests in choosing the best services for them based on their needs and interests
Accurately book, change and cancel spa appointments
Be highly knowledgeable about all spa retail products and assist guests with spa retail purchases
Conduct tours of the spa facilities for potential guests when requested by management
Possess a thorough sales knowledge of all spa services, rates and retail product costs
Maintain a thorough knowledge of general facility programs and services, and be able to explain them to guests
Make reminder phone calls to guests about their appointments as requested
Regularly check the relaxation lounge and locker rooms for areas that will need tidying up
Assist guests with special requests and provide hospitality services as directed, such as water, tea service, etc.
Accurately promote and provide detailed descriptions of retail products, sales and special promotions
Follow-up on product sales recommendations by estheticians and therapists and sell retail products to interested guests at reception desk
Keep Spa Reception Desk and lobby reception areas immaculate
Must have open availability, including weekends
Protect the privacy of all guests and handle with discretion any information they may provide to the spa
Maintain a presence of calm composure, even in the most stressful situations
Work diligently to support the Tailwater Spa hospitality and team philosophy throughout the facility
Comply with all departmental and company policies
Maintain personal appearance and grooming standards consistent with the management’s standards
Maintain accurate Tailwater Spa information through daily use of email and other forms of communication
Qualifications:
Excellent telephone etiquette and communication skills
Must be Warm, enthusiastic and hospitable personal manner
Good organizational skills and detail orientation
Previous experience in working with the public both in person and by telephone
Confidence and experience in dealing with guest relations and complaints
Become Part of Our Team and Enjoy:
Paid Sick Time for all employees
Paid Time Off for Full Time Employees
401K with Employer Matching
GO Hilton Team Member Travel Rewards