About the role
Description
The Massage Therapist is responsible for client satisfaction by providing competent and professional service and massage therapy at The Spa at acac.
Essential Functions and Responsibilities
- Performs professional massage therapy ensuring acac’ s standards of excellence are upheld
- Gathers complete and accurate information on new spa patrons
- Keeps comprehensive and professional notes of services and treatments provided to members
- Restocks and dispenses supplies and products to members and guest
- Consistently reviews and updates knowledge of Spa services, products and offerings
- Ensures that treatment room and work space are clean and neat at all times, performing proper clean up and restocking at the end of each service
- Follows all current sanitation standards for service implements
- Ensures that assigned shifts are covered before taking leave
- As needed or requested, assist the spa receptionist
- Ensures ongoing familiarity with acac programs
- During any down-time on shift, promote the acac spa and services throughout the club
Training provided by acac
; maintain current certification for the duration of your employment
Requirements
Prior massage therapy experience
Superior customer service skills
Excellent communication skills
Highly dependable and prompt
- Willing to help both within and outside of the parameters of this position
- Must to able to work the weekend shifts
- Able to work varied shifts, including days, evenings, weekend and holidays
Current CPR, First Aid, and AED certification a plus
- Must be able to stand, walk, sit, reach, and bend the duration of the shift
- Must be able to lift and carry up to 20 pounds
- Education and Experience: Must have a valid Virginia Massage Therapy License
High School Diploma or GED preferred
Physical Requirements and Working Conditions
- Must be able to stand, walk, sit, bend, and reach throughout a shift.
- Must be able to use hands and fingers.
- Company Expectations: Read, sign, and abide by the policies included in the Team Member Handbook
- Park in team member designated areas
- Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
Attend mandatory Personal Training meetings
Assist with Service Days, as assigned by Supervisor
- Assist with club programs, special events, or activities, as assigned by Supervisor
- Promptly respond to work-related correspondence
- Exhibit a positive attitude at all times
- Deliver outstanding service to members and guests, following acac’s
- Five*Star principles