About the role
Description FLSA Classification : Exempt Reports to : General Manager
Summary/objective
Responsible for coordinating and overseeing the performance of the P.R.E.P. (Physician Referred Exercise Program) team members and patient participants. This role serves as the subject matter expert on the P.R.E.P. program and is responsible for the successful program growth.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Provide strong leadership with excellent communication skills and problem solving abilities
Responsible for the hiring and training of team members
Develop an adequate staffing plan and team schedule
Monitor team member productivity, provide constructive feedback and coaching
Create and foster a team culture which is centered on achieving goals with high level of customer service
Conduct periodic and annual team performance evaluations
Keep team and members informed of events and activities and encourage participation
Support and handle member issues; make decisions in consideration of the club’s policies and procedures
Create and support special events to promote department and club
Maintain regularly scheduled hours on department schedule
Maintain expert level knowledge in all aspects of the prep program and successfully execute program for participants
Proactively build and maintain member and participant relationships
Follow program protocols for participants, including performing intake, mid-take, end-take appointments, and conducting participant sessions
Demonstrate proper operation of fitness equipment, such as resistance machines, cardio machines, free weights, or fitness assessment devices
Maintain active sales and participant records for department budgeting and reporting purposes
Meet and exceed department enrollment and membership goals
Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
Requirements
Physical demands
Must have full range of motion in order to properly demonstrate exercises or use of machines
Must be able to stand, move, walk, and bend for the duration of a shift
Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
Required competencies, education, and experience
College degree preferred, High school diploma or GED required
Current certification from nationally recognized fitness organization required
Prior professional experience in health, fitness or related field preferred
Must be exceptionally customer service oriented
Must be friendly and approachable
Ability to communicate effectively verbally and in writing
Proficient computer skills
Must be at least 18 years old
Company Expectations
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
Attend mandatory Personal Training meetings
Assist with Service Days, as assigned by Supervisor
Assist with club programs, special events, or activities, as assigned by Supervisor
Promptly respond to work-related correspondence
Exhibit a positive attitude at all times
Deliver outstanding service to members and guests, following
acac’s
Five*Star principles
Full-Time Benefits include Paid Time Off Complementary Gym Membership for the entire family Medical, Dental & Vision plans Voluntary Life Insurance & Short-Term Disability coverage’s Supplemental Accident &Critical Illness plans Employee Discount on Personal Training, Swim lessons, Cafe & Logo Shop Purchases, and more! Affirmative Action/EEO statement acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.